Money advice: How to access financial support quickly

Is the cost of living crisis impacting your finances? Here’s how to get money advice and support quickly and easily.

The cost of living crisis is currently squeezing families across the UK, with everything from energy bills to grocery shopping soaring in price.

In March, experts warned that Britain was heading for the worst fall in living standards since the 1950s, with 1.3 million people facing “absolute poverty”.

After two years of living through a pandemic, it’s been an unexpected challenge, just as life was seemingly regaining some normality.

But there are many life events that can suddenly impact our financial circumstances, from the death of a partner to the loss of a job, or the diagnosis of an illness.

In fact, between four and six million people each year experience a life event that pushes them into poverty, according to charity Turn2us.

However, there is money advice and help available for people in need to help prevent a life event crisis “evolving into persistent poverty”, says Liam Evans, Turn2us’s PR and external affairs manager.


When life gets tough, people can often borrow hundreds of pounds as a short-term solution from so-called rent-to-own lenders – but they often have high interest rates and are hard to repay, causing people to spiral into debt long-term.

“We give grants to stop that debt journey at the start and stop a financial crisis before it evolves into a long-term problem,” says Evans.

This Big Issue article has more expert advice on why it’s a good time to take control of our finances.

The past two years of the pandemic have proved to everyone that life can change suddenly and unexpectedly.

Now Turn2us is focused on providing help during the unprecedented cost of living crisis.

The charity explained: “We must not underestimate the scale of the crisis we are facing, especially as the next 12 months will result in thousands of people facing impossible choices between keeping a roof over their heads or feeding their children to survive.”

Some people are cutting back on how much they spend on food, or eating less, so they can pay for heating. Others are falling into arrears, or using credit to pay for essentials, which is making the problem worse.

Many are finding that wages and benefit payment increases aren’t keeping track with these price rises.

But there are ways to reduce the impact of this crisis on your finances.

What to do if you need money advice and help quickly and easily

Check what benefits you’re entitled to

“There can be an uphill battle with benefits because of the shame and stigma discourse in the UK that we really need to tackle,” says Evans. “It’s really important we encourage people to claim the benefits they are entitled to.”

According to Turn2us, people who are found to be eligible through its benefits calculator receive, on average, an extra £5,000 a year. To check what benefits you’re entitled to, use a free benefits calculator. There are several available if you search online, including via StepChange, entitledto or Policy in Practice.

Financial specialists IncomeMax also have a free confidential service to help you maximise your income as part of its Bounce Back campaign, which aims to help people recover from financial uncertainty. Read all about it in this Big Issue piece: You could be entitled to free money – here’s how.

Money advice: Budget

Maximising your income and reducing expenditure is all part of making a budget, which debt charity StepChange says is the first step to taking control of your finances. It helps you understand what’s coming in and going and what could change. The charity has a budgeting guide on its website, which includes working out your total income, making a list of everything you spend and then deducting what you spend from your income.

You can also read this Big Issue guide about budgeting and how to stay out of debt.

Maximise your income

The next step is to check what grants you’re eligible for. Turn2us has a grants search and there are other charities that might have grant schemes to help you.

In order to receive grants, you will need to be claiming all the benefits you are already entitled to and provide bank statements to show if you have savings.

“Income maximisation is crucial,” says Evans. “It could also include finding out if you can work more hours or finding out if you can move jobs.”

Money advice: Reduce expenditure

“This is the opposite to maximising income,” says Evans. This is where you look at all your outgoings and try to reduce costs.

“See if you can switch energy bills, or cancel your Netflix subscription, those sorts of things,” he adds.

Money advice: Find support, information and help

As well as a benefits calculator and grants search, Turn2us has a helpline and many resources on its website. If you need financial advice quickly or other support, charities such as Citizens Advice, Trussell Trust, or Shelter might be able to help.

StepChange has an emergency funding page, which offers information on what to do if you need emergency help with money and food. 

“There are so many amazing charities out there who offer bespoke information and advice,” says Evans. “It’s really important that you do use the resources there for you because that’s what we’re here for.”

Caroline Siarkiewicz, CEO at the Money and Pensions Service, says: “Whether your income is down and you’re worried about paying your bills, you’ve lost your job or are facing redundancy, or you are dealing with the financial impact of a divorce or bereavement, MoneyHelper is here to help you. Our government-backed service offers free and impartial support over the phone and online to help you get back on track.”

Siarkiewicz recommends the Money Navigator tool on the MoneyHelper website as a good place to start. The free tool will help you work out what issues you need to deal with first, how to stay on top of your bills and where to find any extra support you’re entitled to, based on your current circumstances. According to the Money and Pensions Service, three in five people who’ve received debt advice have either reduced or cleared their debts within three to six months and three quarters of people who have received debt advice feel more in control after getting help.

“The sooner you can tackle your money worries, the sooner you can feel empowered to manage your money and future with confidence,” Siarkiewicz adds.

MoneyHelper, a government-backed service, offers free, impartial advice via phone (0800 138 7777) or online.

What to do if you get into debt

If you start falling behind on essential bills such as rent or council tax, it could be a sign that you’re in problem debt and need specialist advice, according to StepChange.

The charity offers free, impartial advice over the phone (0800 138 1111) or online.

“Dealing with financial issues can be daunting, but you don’t have to do it alone,” says Andy Shaw, debt advice policy officer at StepChange. “If you find yourself struggling to manage your finances because of debt, there are a number of completely free debt advice charities out there, including StepChange, who can help you evaluate your situation and find the best path forward.”

You can read The Big Issue’s guide to staying out of debt here.

Turn2us is one of six finalists in Nesta’s Rapid Recovery Challenge.

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Every copy counts this Winter

Your local vendor is at the sharp end of the cost-of-living crisis this Winter. Prices of energy and food are rising rapidly. As is the cost of rent. All at their highest rate in 40 years. Vendors are amongst the most vulnerable people affected. Support our vendors to earn as much as they can and give them a fighting chance this Winter.

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