Social Justice

Windrush compensation scheme should be independent as victims fear Home Office, experts say

A damning new report found the low number of compensation claims from Windrush victims was due to the scheme being run by the same department that failed them.

As of October 2021, only 864 of an estimated 15,000 potential claimants have received payouts. Image: Andrew Parsons / No 10 Downing Street

Fear and mistrust of the Home Office is stopping many Windrush victims from claiming compensation, a damning report into the failing government payout scheme has found.

Human rights organisation Justice has made 27 recommendations to improve the scheme, including calling for it to be taken off the department and run independently of government.

The Reforming the Windrush Compensation Scheme report, published on Monday, also found claimants are not receiving adequate payouts and are typically having to hand lawyers up to 30 per cent of what they do get because the claims system is so convoluted they need legal advice.

Caseworkers were also said to lack cultural understanding, with complaints of some being disrespectful, unhelpful or even lacking knowledge of the scheme. 

Around 15,000 victims of the Windrush Scandal were said to be eligible for the scheme when it launched in April 2019. As of October this year, only 864 have received payouts. As of May, at least 21 had died before their claims were processed.

In March, Justice put together a working group of claimants and legal experts, led by Professor Robert Thomas of the University of Manchester, to scrutinise the scheme.

“The scheme is intended to compensate victims of Home Office failings,” the report states. “There is therefore an inherent lack of independence in the Home Office having responsibility for administering the scheme and for determining whether they themselves should pay compensation.

“In circumstances where fear and mistrust of the Home Office continues to run deep among victims and spans multiple generations, the inherent lack of independence in this approach has seriously undermined the aims of the scheme and is a major factor in the lower-than-expected number of applications.”

The report also found there are delays and inconsistencies in decision-making and there is no effective appeals process.

Other recommendations include providing legal funding for all successful claimants and training caseworkers on decision-making, communication with vulnerable people, mental health, and cultural understanding of people from different communities.

Payouts should also reflect all losses suffered by the victims, the group said, including pension losses, as well as an increased amount for anyone who has experienced homelessness.

An improved appeals process and a publicity campaign to raise awareness of the scheme were also recommended.

Working group chair Professor Thomas said: “We have real concerns about its [the scheme’s] operation that can mean people who have suffered real harm because of the Windrush scandal are not able to get compensation. We have produced a set of informed recommendations designed to resolve many of the problems.”

The Windrush scandal broke in 2018 when it emerged hundreds of British and Commonwealth citizens had been detained, deported, and denied legal rights after wrongly being classified as illegal or undocumented immigrants.

In May the National Audit Office (NAO) published a report into the scheme that showed claimants were waiting five times longer for payouts than the Home Office had anticipated.

Justice’s acting legal director Stephanie Needleman said: “The Windrush compensation scheme should provide a valuable lifeline for those who have suffered losses and hardships, however, there are concerning weaknesses in its current administrative and procedural processes.

“Through these recommendations, we hope to see structural changes to improve processes, ensuring those who have suffered are treated with dignity and receive the compensation they are due.”

Patrick Vernon, who led the successful Windrush Day campaign, has gathered more than 110,000 signatures for his Fix the Windrush Compensation Scheme petition.

Responding to the report, he told The Big Issue: “This builds on the concerns raised over the last few years by campaigners, lawyers and victims about the inappropriateness of the Home Office running the scheme.

“Ultimately it’s about Priti Patel now recognising this. The community has made it very clear we don’t trust the Home Office to manage the scheme. The home secretary now needs to do the right thing and start the process of finding a new agency to manage it so confidence can be restored and justice given.

“It’s imperative – too many people have died without receiving compensation.”

The Home Office said it had already simplified the claims process and brought in new support measures for those claiming on behalf of relatives who have died. The scheduled end date for the scheme has also been removed and more caseworkers are being hired.

A spokesperson said:  “The home secretary has been resolute in her determination to ensure everyone affected by the Windrush scandal receives the full compensation to which they are entitled.

“We are pleased this report welcomes the significant improvements we have made to the scheme, including its overhaul last December. Since then the amount of compensation paid has risen from less than £3million to over £31.6m, with a further £5.6m having been offered.

“Many of the issues raised in this report are already being addressed and several recommendations have previously been considered.

“For example, we continue to firmly believe that moving the operation of the scheme out of the Home Office would risk significantly delaying vital payments to those affected. However, we are always open to making further improvements and will reflect carefully on the report’s findings.”

Support the Big Issue

For over 30 years, the Big Issue has been committed to ending poverty in the UK. In 2024, our work is needed more than ever. Find out how you can support the Big Issue today.
Vendor martin Hawes

Recommended for you

View all
Care worker faced homelessness as low pay left her with 'nothing' to fall back on
social care/ abbie bowler
Social care

Care worker faced homelessness as low pay left her with 'nothing' to fall back on

Unsecured debt such as credit cards and loans at highest level in a decade, charity warns
debt/ credit card
Debt

Unsecured debt such as credit cards and loans at highest level in a decade, charity warns

Kate Garraway's 'huge debts' from husband's care shows reality of a social care system in crisis
Social care

Kate Garraway's 'huge debts' from husband's care shows reality of a social care system in crisis

DWP could be 'fantastic' under Labour, says ex-minister Stephen Timms: 'Don't write the DWP off'
labour/ starmer and reeves
Politics

DWP could be 'fantastic' under Labour, says ex-minister Stephen Timms: 'Don't write the DWP off'

Most Popular

Read All
Renters pay their landlords' buy-to-let mortgages, so they should get a share of the profits
Renters: A mortgage lender's window advertising buy-to-let products
1.

Renters pay their landlords' buy-to-let mortgages, so they should get a share of the profits

Exclusive: Disabled people are 'set up to fail' by the DWP in target-driven disability benefits system, whistleblowers reveal
Pound coins on a piece of paper with disability living allowancve
2.

Exclusive: Disabled people are 'set up to fail' by the DWP in target-driven disability benefits system, whistleblowers reveal

Here's when UK households to start receiving last cost of living payments
next dwp cost of living payment 2023
3.

Here's when UK households to start receiving last cost of living payments

Strike dates 2023: From train drivers to NHS doctors, here are the dates to know
4.

Strike dates 2023: From train drivers to NHS doctors, here are the dates to know